Shipping & Returns

Delivery Options

At Atlantica, we work with trusted shipping partners to ensure your products reach you safely and efficiently. All orders are processed within 1-2 business days and shipped from our workshop in Portugal.

Destination	Standard Delivery	Express Delivery	Free Shipping
Portugal	2-3 business days (€5)	1 business day (€9)	Orders over €75
European Union	3-5 business days (€12)	2-3 business days (€20)	Orders over €150
United Kingdom	4-6 business days (€15)	2-3 business days (€25)	Orders over €150
United States & Canada	7-10 business days (€25)	3-5 business days (€40)	Orders over €200
Rest of World	10-15 business days (€30)	5-7 business days (€50)	Orders over €250

Please note that delivery times are estimates and may vary depending on customs processing for international orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package at any time by:

Clicking the tracking link in your shipping confirmation email
Logging into your Atlantica account and viewing your order status
Contacting our customer service team with your order number

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. These charges vary by country and are not included in the purchase price.

Customs declarations will accurately reflect the value of your purchase. We cannot mark items as gifts or undervalue merchandise to circumvent customs fees.

Shipping Restrictions

Currently, we are unable to ship to the following regions due to logistical constraints:

Sanctioned countries
Remote island territories
Areas with unreliable postal services

If you are unsure whether we ship to your location, please contact us before placing your order.

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30-Day Returns

We accept returns within 30 days of delivery, provided items are unused and in original packaging.

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Easy Exchanges

Not the right fit? Exchange your items for a different size or color at no additional shipping cost.

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Full Refunds

Refunds will be issued to your original payment method within 14 days of receiving your return.

Return Policy

We want you to be completely satisfied with your Atlantica purchase. If for any reason you're not happy with your order, we offer a straightforward return policy:

Returns are accepted within 30 days of delivery
Items must be unused, unwashed, and in their original packaging
Return shipping costs are the responsibility of the customer unless the item is defective
Custom or personalized items cannot be returned unless defective
Sale items are eligible for exchange or store credit only

For hygiene reasons, certain items like pillowcases and personal care products cannot be returned once opened or used.

Defective Items

If you receive a defective item, please contact us within 7 days of delivery. We'll arrange for a return shipping label and process a replacement or refund once we receive the defective item.

Please provide photos of the defect when reporting the issue to help us improve our quality control.

Exchange Process

To exchange an item for a different size or color, follow the same return process and specify your preferred replacement in the return form. If the replacement is in stock, we'll ship it once we receive your return. If there's a price difference:

If the new item costs more, we'll contact you to arrange payment for the difference
If the new item costs less, we'll refund the difference to your original payment method

How to Return or Exchange

Request Return

Log into your account or contact us to initiate a return or exchange.

Package Items

Carefully repack items in their original packaging with all tags attached.

Ship Return

Use our return label or ship to our return address with tracking.

Receive Refund

Once processed, refunds are issued within 14 days to original payment method.

Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order has been dispatched.

Can I change my shipping address after placing an order?

Address changes can only be accommodated if the order hasn't been processed yet. Please contact us immediately if you need to change your shipping address.

Do you offer gift wrapping?

Yes, we offer complimentary minimalist gift wrapping for all orders. You can add a personalized message at checkout, and we'll include a handwritten note with your gift.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to locate your package or process a replacement/refund.

Can I return a gift?

Yes, gifts can be returned for store credit or exchanges. You'll need the order number from the gift receipt. The store credit will be issued to you, not the original purchaser.

How can I track my return?

If you use our return label, you'll receive tracking information by email. If you use your own shipping method, we recommend using a service with tracking and saving your tracking number until the return is processed.